Commercial Assistant Apprentice

Job title: Commercial Assistant Apprentice
Apprenticeship: Level 3 Business Administrator
Department: Commercial
Reporting to: Head of Commercial Development
Location: Home-based, ideally within London or the South East, with occasional attendance at company, client and team meetings
Hours: 35 hours per week, including apprenticeship training undertaken during contracted working hours
Salary: Real Living Wage, equivalent to £14.10 per hour
Contract: Apprenticeship contract, expected to last for the duration of the apprenticeship programme

The Commercial Assistant Apprentice will provide high-quality administrative and commercial support to Broadsword’s Commercial Department, helping them to manage and develop client accounts effectively.

The role will support the administrative processes that sit behind strong client relationships. This is not an event-delivery role. However, the Account Assistant will gain broad exposure to the way Broadsword wins, manages and develops client relationships and how different teams work together to deliver successful client outcomes.

Alongside their day-to-day responsibilities, the successful candidate will complete a Level 3 Business Administrator apprenticeship. They will be supported to develop their commercial awareness, communication, organisation, problem-solving, stakeholder-management and business-administration skills.

The apprentice will be expected to take an active role in their learning, maintain the required apprenticeship evidence and complete all agreed training, reviews and assessments.

• Provide day-to-day administrative support to the Commercial department, helping the team to manage and develop client accounts effectively.
• Support client and prospect research, gathering relevant information to assist with account planning and new business opportunities.
• Assist with commercial and financial administration, including purchase orders, invoicing, billing information and maintaining accurate records.
• Maintain accurate and up-to-date client, commercial and business information across relevant systems and databases.
• Support the preparation and organisation of client and internal meetings, including actions and follow up where required.
• Communicate professionally with colleagues, clients, suppliers and other stakeholders, responding to requests and escalating issues where appropriate.
• Use business systems effectively to manage information, analyse data and support the commercial team.
• Manage allocated tasks and priorities effectively, taking responsibility for completing work accurately and within agreed deadlines.
• Support projects and other commercial initiatives, using appropriate planning and organisational tools to monitor activities and progress.
• Follow Broadsword’s policies, procedures and relevant legal and regulatory requirements, including data protection, confidentiality and health and safety.
• Develop an understanding of Broadsword’s clients, services and wider market, and proactively identify opportunities to improve administrative processes and ways of working.
• Deliver your responsibilities in a way that is aligned to our corporate social responsibility commitments

We’re looking for someone who is:

• Organised, reliable and able to manage competing priorities.
• A confident communicator with good written and verbal skills.
• Accurate and comfortable working with information, numbers and detail.
• Confident using technology and keen to develop their Microsoft 365 and business systems skills.
• Proactive, curious and willing to take responsibility for their work.
• Comfortable working independently from home as part of a wider team.
• Professional and confident when working with colleagues, clients and suppliers.
• Keen to learn about business, commercial relationships and account management.
• Open to feedback and motivated to develop through the Level 3 Business Administrator apprenticeship.